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Order Management Systems

At Tek-Data Solutions, our teams have the real-world technological experience and business know – how to solve problems and enhance value. We manage people, processes, and technology to provide an optimal multi-channel fulfillment solution. We bring the training and experience necessary to create streamlined, effective supply chain technology.

The challenge of order fulfillment is often complicated when organizations must preserve ageing legacy or divisional ERP applications. These systems are often comprised of several instances that are incapable of providing a unified view into orders, inventory, or customer needs. This was fine in the past, when the old systems were designed to support a single, vast order fulfillment process. But nowadays, competitive organizations must keep in step with the multi-party, multi-tiered fulfillment process that exists in most supply chains.

Tek-Data Solutions Group's consultants have the specialized experience necessary to update, upgrade, and bolster order management functions across multiple systems. Our team will help you identify and capitalize on opportunity for cross-channel efficiencies, while helping you better execute complex selling and fulfillment processes.

Our consultants can help you manage all facets of order management, including:

  • Customer and prospect management
  • Purchasing and receiving
  • Order processing (pricing, selection, printing, shipping, packing)
  • Vendor management
  • Inventory (ATP—Available to Promise) and sourcing
  • Order entry
  • Customer service
  • Scheduling and coordinating provided and delivery services
  • Returns and refunds
  • Product information (quantities, locations, fill rates, etc)
  • Catalogues, promotions, pricing, and other marketing information
  • Secure financial processing (billing, payment on account, credit cards)
  • Reporting and data analysis
  • Accounting information: (accounts receivable, accounts payable, general ledger)