Voice/IVR (Interactive Voice Support)
Communication through voice media is one of the most effective and leading contact channel for Business Process Outsourcing and Contact Centers. Tek-Data's advanced voice technology and process tools provide innovative and efficient support assistance for our clients by making the most out of each and every customer interaction. We value the customer satisfaction along with lower call handle time. Our system is designed to be flexible for providing the best experience for your customers and also provides web call back support solutions for reducing hold times. Our latest advanced technology allows customers for scheduling a call back request according to their preference.
Tek-Data's operations run 24x7x365 with coverage of services for any time zone. We provide technical support capability agents that are well versed in different languages & technology. Tek-Data's centers are equipped with state of the art Cisco communications tools and hardware, Consorto dialer (best in the industry) and proud to have CSAT (customer satisfaction) score of 97 out of 100.
We have successfully and competently handled Interactive voice services for several global giants and our experience ranges from handling simple as well as complex issues. Contact us today for all your customer support requirements.