Keeping a steady customer base is the key to a successful business. Businesses around the world are realising the fact that it costs more to acquire a new customer than to retain an existing one. . The latest researches shows that the customer service experience is more important than price or brand. The key success factors from an entire customer lifecycle are Customer loyalty and Retention that enables better Return on Investment (ROI), Product and Service Differentiation that enables enhanced customer base, Brand Equity that enables being first choice and recall.
Tek-Data offers a comprehensive strategic approach towards customer loyalty solutions which leads to end-to-end implementation of all objectives that are defined as effective communication, excellent customer service, employee loyalty, employee training, customer incentives, product awareness, client reliability, service flexibility, effective technical support.
Tek-Data customer loyalty solutions offer the following services:
- Service Offerings
- Customer Generation Services
- Operations Management Services
- Functional Usage Support Services
- Warranty Management Services
- Customer Retention Services
- Management Decision Services
We measure many KPIs & collect Customer Satisfaction Data on a regular basis. Tek-Data with its more than a decade of B2B experience to collect, analyze and transform customer intelligence into answers and action plans that will improve your ability to manage the customer experience, retain customers and grow revenue with Tek-Data Customer Satisfaction Measurement Solutions.
The results of these effective services and solutions are resulted in our call center metrics below;
- We have excellent AHT, SLA, and QM Scores reflecting our performance for a particular process
- We have always maintained a high CSAT which is the true measure of our success
- We maintain daily performance report which we share with our client on a regular basis
- We have always exceeded customer expectations